Safaricom customer service contacts phone number, email

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Safaricom

Contact Safaricom: Find below customer service details of Safaricom, Kenya, including phone and address. Besides contact details, the page also offers a brief overview of the telecom company. Reach the customer service below for queries, complaints, or feedback.

Head Office

Safaricom House

Waiyaki Way, Westlands

P.O. Box 66827, 00800 Nairobi

Phone: +254 722 00 3272

Customer Service

Phone: +254 722 002 100 (PrePay)

Phone: 020-4272200 or 200 (PostPay)

Email: advantage@safaricom.co.ke (PostPay)

About Safaricom

Safaricom is a Kenyan telecommunications company founded in the year 1997. The Vodacom Group has a 40% stake in the firm, which formerly operated as a subsidiary of Telkom Kenya. Headquartered in Nairobi, Safaricom employs more than 30,000 associates across the country.

Safaricom’s network operates on 2G, 3G, 4G, and WiMAX technology. The services include mobile and fixed voice, SMS, data, and the Internet. Another important service to add is the M-PESA, which is a convenient and affordable way to send and receive money or pay for goods. In addition, the company has dedicated internet solutions, fixed voice services, and fixed data using lease lines for corporates.

As of 2016, the Safaricom network covered 95% of the population. It today is the largest network in Kenya, spanning 3,800 sites. Its customer base currently stands at 25 million, and a majority of them are subscribers of prepaid services.

To subscribe to prepaid, postpaid connection or Internet, you can visit one of the Safaricom stores nearest to your address. You can locate one on the website. The PrePay plans are for those who are looking for tailor-made services and affordable rates. You can shift to PostPay if looking for a stable connection without having to worry about top-ups and tariffs. The tariffs and plans can be read on the website. That includes daily and weekly data bundles.

Top-up of products can be made through over 252,000 active retail outlets across the country. Most Safaricom subscribers are familiar with the M-PESA service, which is a digital wallet that allows them to send/receive money and pay bills. In addition, subscribers can benefit from the Bonga Points loyalty programme. You can earn and redeem points on a variety of services. For more information or queries on payment, cancellation, prepaid cards, Internet, store locations, or others, reach the Safaricom customer service.

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