GOTV Customer Care contacts: Phone number, Email

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GOTV Customer Care contacts

What are the GOTV Customer Care contacts?

In this post, we will provide the information on how to contact GOTV customer service in Kenya. The digital journey brought a fair share of improvement in satellite television entertainment. It, nevertheless, came with its unique challenges and a cost.

GOTV Kenya is one of the most renowned set-top boxes among various households in Kenya. Their tv decoders are some of the best and most reputable when it comes to network accession and an array of entertainment tv channels.

Even so, GOTV Kenya Customer Care has one of the worst PR strategies we have seen in the industry. They will literally take several hours, if not days, to reply to any of their customer concerns and queries. Gadgets are inclined to mechanical breakdown and some downtimes.

The GOTV decoders especially may run into some glitches that result in the failure of the satellite decoder. The most common failures that affect GOTV decoders are the E-017 and E16. GOTV has gone an additional mile to provide easy solutions to these two issues on Facebook.

For some reason, though, the answers appear not to work for some people. In case the answers do not work, this is where you call in private help from GOTV staff asking their technicians to lead you through the process or solve it on their backend.

If you are looking to get the contact of GOTV Kenya Customer Care, there are several ways you could reach them.

The first option is through their official mobile numbers, which are:

  • 0711 066 000
  • 020 423 6000
  • 0711 066 555

Visit the GOTV customer care social media profiles, which are

  • Twitter: @GOtvKenya
  • Facebook: GOtvKenya

The last option is to deliver your decoder to one of the customer Care stations spread across the country.

Frequently, GOTV centers are located in electronic stores that sell TV and other decoders like supermarkets. You can likewise find them in makeshift tents across many towns in the country.

Still have more questions about GOTV Customer Care contacts? Leave a comment below.

 

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